How we collect, use, and protect your personal information when you order seedlings, produce boxes, or reach out through our site.
When you place an order for a produce box or seedling bundle, we ask for your name, delivery address, phone number, and email address. The same details are collected if you send us a message through the contact form or sign up for the harvest newsletter. We use this information only to confirm your order, arrange pickup or delivery, answer your questions, and send seasonal updates if you opted in. We do not sell or rent your personal details to anyone.
Like most websites, we collect basic technical information automatically: browser type, device model, approximate location, pages visited, and the time of your visit. This helps us understand which crops and box sizes interest our customers and improve the site experience. We use cookies to remember your cart contents and preferences between visits. You can disable cookies in your browser settings, though some features like the order form may not work as smoothly without them.
We use privacy-respecting analytics tools to measure page views, clicks on product cards, and how far visitors scroll through the catalog. These tools may set their own cookies and collect anonymized event data. The information is aggregated and does not identify you personally. We review this data to decide which vegetables to feature, when to schedule harvest windows, and which recipe cards to include in the next box.
Your data serves a clear purpose: fulfilling orders, coordinating delivery days with local harvest windows, responding to support requests, and improving the catalog. We do not use your information for automated decision-making or profiling. If you subscribe to the newsletter, you can unsubscribe at any time using the link in every email. Withdrawing consent does not affect the legality of processing that happened before your request.
Order details and contact information are stored on secure servers managed by our hosting provider. We may share limited data with service providers who help us operate the store: the hosting company, an email delivery service for order confirmations, and a payment processor for checkout transactions. These partners are contractually required to protect your data and may not use it for their own purposes. We keep order records for as long as needed to comply with tax and accounting obligations, typically up to seven years.
You have the right to request a copy of the personal data we hold about you, ask for corrections if something is inaccurate, request deletion of your records, and object to or restrict certain processing. You may also request your data in a portable format. To make any of these requests, email us at info@lecridelacarotte.com or call +91 439 9463108. We respond to verified requests within 30 days. If you are in the EU or UK, you may also lodge a complaint with your local data protection authority.
We are committed to honest communication. The site does not contain fake reviews, fabricated testimonials, misleading urgency, or false claims about harvest sizes or delivery times. We do not imply affiliation with any government body, certification authority, or brand that we are not actually associated with. Product descriptions reflect real varieties we grow and pack, and any expected yields are stated as estimates based on typical conditions, not guarantees. If you see something that seems inaccurate, please contact us so we can correct it.
For any privacy-related request or concern, reach us at Le Crie de la Carotte, 14, Yamini Heights, Hrishikesh Nagar Guwahati - 585132. You can also email info@lecridelacarotte.com or call +91 439 9463108 during business hours. This policy was last updated on January 15, 2025. We may revise it occasionally to reflect changes in our practices or legal requirements, and the updated version will always be available on this page.